Managing toilet requests in a large group

For a guide it can be frustrating when a visitor asks to use the toilet just after the tour has started. This can be distracting for you, as well as your other visitors. Here are a few pieces of text that are both diplomatic and customer focused:

In a moment we are going to enter the Colosseum and we will be inside for about 40 minutes. Afterwards, you will be glad to know that we’ll be stopping for a short toilet break before moving on to the Forum.


Can we quickly stop as I need the loo?

Unfortunately, we can’t stop right now as it’s a group tour and we are also not near the toilets. However, if you can possibly wait for about 15 minutes, we will certainly stop at the bathrooms for a break.

Yes, if you really need the bathroom now, you can find it over there. We must continue the tour and we will be over here for the next 15 minutes, so that should give you enough time to use the bathroom and then rejoin us.